THE PRICES

For orders from one to a few items, we offer e-packet shipping which has the best speed-price ratio among all the available offers in Japan. The ePacket shipping includes insurance, delivery tracking, and very reasonable delivery time of about one week for major European countries. (ePacket service has been temporarily suspended for North America & Australia)

A unique service: Grouped ordering via the Shopper Master network !

Significantly reduce postage and handling fees and receive your package directly from another member of the community living near you. 

 

We will soon be recruiting trusted individuals located in major European cities to organize group ordering with other community members. Mugen Shopper is committed to rewarding members who become "Shopper Master". The Shopper Master will collect purchase information about the store from other members living in the same city or nearby. He will carry out the order for the group and will promptly deliver the ordered items to these members.

Candidates will first have to pass an online interview with the Mugen Shopper team to prove their seriousness and good faith while proving their identity. It is also important to point out that it is about helping each other out among the members of the community. The same person will not be able to organize this grouping too frequently or make a profit by receiving orders from other members. In return for the service given to the community, we will offer gifts, vouchers, and a few surprises for candidates of the Shopper Master status. More details soon in the corresponding section of the forum ! This service will be available after the COVID-19 restrictions end. 

A classification of the figurines by group to optimize the shipping costs

ePacket: Delivery within 7 days for less than 2.1£ per 100gr

We are breaking new ground to offer you the best prices in figurines from Japan. For each figure, you will find information about its group. With this information, you can know how many figurines at most you can buy in one order while choosing the most cost-effective way of shipping by air "epacket". For example, with group S, which contains the most compact packaging, you can buy up to 4 figures per order, choosing this shipping method. Each figure will cost you no more than 830 yens (5.5 £) in shipping costs for a fast and tracked shipment.

 

THE CHOICE

New, second hand, and personal shopper service

The store to find what you really want

New, second hand, and personal shopper service, you can buy according to your budget.
Moreover, you can easily get a quote for one or more items not available on the store: we get them to you quickly thanks to our concierge service, "personal shopper". 
Promotions and special offers will also be offered regularly throughout the year !

We are listening to your needs regarding figurines and related products: On the grid of the most popular series in this section, click on the image of the corresponding series and click the "like" button: we will add additional items when we receive your votes.

We will also organize surveys on the forum to collect your views on new services in the pipeline that will make it easier for you to research and buy.

Finally, don't forget to participate in our social network contests to win gifts, vouchers, and much more !

A real portal for all fans of J-pop culture !

When you come to Mugen Shopper, you will have the opportunity to take advantage of many services. You will be able to view reports on the latest novelties, or on the designers that we loved and that we want to make known. In the coming months, there will be a unique service that will allow you to discover and interact in your language with Japanese idols, cosplayers, and designers. Support them in their activities and spend unforgettable moments with them on the web or during your next trip to Japan.

 

LA QUALITE

THE QUALITY

The protection of your new 100% authentic objects

Carefully checked second-hand

You buy at a distance but we ensure a real quality and local service. 100% satisfaction for all our customers !

We won't compromise on the quality of our services, so don't worry when you shop at Mugen Shopper. The Shopper's guide gathers the answers to the majority of your questions. If you have any doubts or other specific questions, we will give you a clear answer within a reasonable period of time. We will also accurately communicate on the processing of your order: preparation and shipment with tracking information on the delivery information sites. Do not hesitate to contact us using the form available on the "contact us" page. We will do our best to answer you within 24 hours !

We guarantee that our products are not cheap, low-quality counterfeits, and "liquidated" in illegal distribution channels. We make sure that you get items from manufacturers who have obtained the official license !

Moreover, if you receive an item different from the description on the item sheet that does not match your order (size, color), or even is damaged during transport, we will refund you unconditionally. (*)

(*) For damaged objects, we only ask for your cooperation by giving us a file with photos for an intervention with the insurance provided by the transport company.

On the Mugen Shopper website, you will find photos that actually correspond to the items you buy.

You won't come across bad deals like there are in Japan, through "drop shipping" sites: a quick description of the condition of the item in a few words with a photo doesn't really help. On Mugen Shopper's second hand site, the slightest problem in appearance is indicated with a photo.

THE TIME LIMITS

It's simple: 24 hours maximum. For the weekend, you will get our return and precise information in case there is a problem with your order on Monday morning at least.

A problem ? A response within 24h of the following business day !

Immediately contact us as soon as an anomaly is detected

The guarantee that the shipping times will be met

We mention on each item sheet what the average delays are from your order to the shipment. If we cannot meet these deadlines for reasons other than unpreventable circumstances (e.g. natural disasters, a considerable reduction of logistic activities in Japan, etc.) we will contact you to propose an alternative solution. Rest assured that you will be satisfied with whatever solution we provide !

You will receive 3 confirmation messages after the payment of your order:
- The detail of your order
- The preparation of your order
- The shipment of your order along with the tracking number.
If we have any questions about the information you have entered (e.g. a delivery address that is insufficiently filled in), or if special circumstances delay the processing ("meteorological" events such as typhoons, a break in the manufacturer, etc.), you will be promptly notified by email.